Terms and Conditions
1. Definitions and Interpretations
1.1 In these Terms the following words shall mean:
Contact Address: Snugbods Bodysuits PO Box 6261 SILVERWATER NSW 2128
Contract: These Terms;
Goods: The goods purchased by you from us;
Order: The order for goods placed by you and accepted by us subject to these terms;
Order Form: The order form submitted by you subject to these Terms setting out the goods you wish to order;
Returns Procedure: No refund or exhchange as per Returns and Refunds Policy set out on this website;
Us, Our, We: Snugbods Bodysuits
Website: The website identified by the URL http://www.snugbods.com
You: The person or organisation using the website or buying good from us pursuant to these Terms;
1.2 In these Terms, references to “in writing” shall include e-mail. Any queries regarding these Terms, the goods or your order must be made to the contact address.
2. Goods Information
2.1 We have made all reasonable efforts to accurately display the sizes, colours, shapes and patterns of the goods for sale on our website. You acknowledge and accept however that sizes, colours, shapes and patterns shown on the website are approximate only. Colours in particular may differ due to your own computer visual settings and hardware. We will accept no liability in respect of any variations to colour, size, shape or pattern of any goods.
3. The Contract Between You and Us
3.1 We must receive payment of the whole price for the goods that you order before your order can be accepted. Once payment has been received by us, if we accept the order, we will confirm that your order has been received by sending an e-mail to you at the email address you provide in your order form. If we do not accept the order, we will either not charge any cost to your card, or, if such a charge has been processed, shall refund the charge to your card without deduction within 3 working days.
3.2 You have 12 hours to cancel the order once it has been placed as we custom make the product for you. If you wish to cancel pursuant to this clause then you must notify us in writing. Should you cancel your order before this period we will refund in full the amount forwarded by you within 14 days of the order being cancelled, less a charge of 5% of the cost of the goods to cover the administration costs and bank fees incurred by us as a result of the cancellation of the order.
4.1 Subject to this clause 4, the price payable for goods that you order are as set out in our website from time to time;
4.2 The prices payable for goods exclude delivery charges. Delivery charges are shown separately when ordering your goods. Further details on delivery options can be found in the Shipping Information section of this website
4.3 Prices are subject to change without notice.
4.4 Prices are inclusive of GST.
4.5 The price is exclusive of any import or export duty.
5. Right of Return
5.1 Notwithstanding clause 3.2 and subject to your compliance with the remainder of this clause 5, You may also return the goods at any time up to the end of the seventh (7th) working day starting from the date immediately after you receive the ordered goods provided those goods are unused, with all labels and tags intact and attached and in no worse condition than when they were received by you. The criteria for for a refund can be found on FAQS page.
5.2 To return the goods you must notify us in writing at our contact address before the end of the period set out in clause 5.1.
5.3 All cancellations should be undertaken in accordance with and subject to our returns procedure set out in our Terms Information section of this website and clause 5.4 and 5.5 below.
5.4 You must return the goods back to our contact address within 10 working days from the date immediately after you receive the ordered goods.
5.5 Once you have returned the goods, any sum debited to us from your credit card, less any administration charge, will be re-credited to your account as soon as possible and in the event that the goods have been dispatched, within (21) days of the date on which of goods were returned to us. PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you and in their original packaging. Upon return of the goods we are entitled to charge 5% of the cost of the goods as an administration charge to cover the costs incurred by us in relation to the return of the goods. If applicable, we shall be entitled to deduct the direct cost of recovering the goods from the amount to be re-credited to you.
5.6 Refunds under clause 5.5 can only be made to the original payment cards.
6. Refusal of Order
6.1 We reserve the right to refuse to accept the order if:
- We have insufficient stock to deliver the goods you have ordered; or
- We do not deliver to your area or country; or
- If one or more of the goods you ordered was listed with incorrect information including without limit price, and/or description for whatever reason; or
- If we have reason to believe that you will fail to pay for the goods or that you will not comply with these Terms.
7. Delivery of Goods to You
7.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
7.2 Delivery will be made as soon as possible after your order is received and no later than 4 weeks from when we accept your order, providing goods are still current stock.
7.3.You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
7.4 We reserve the right not to deliver orders if we believe the address is not secure, for example a communal postal address, at which case you will be notified upon us processing order and an alternate solution will be provided.
8.Liability and Limitation
8.1 If the goods we deliver are not what you ordered or are damaged when you receive them or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within three (4) working days starting from the date immediately after the delivery of the goods in question.
8.2 Save as precluded by law, we will not be liable to you for any direct, indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) whatsoever or howsoever arising in relation to the ordering, delivery or description of the goods and in any event our maximum liability to you shall be to refund to you the amount paid by you for the goods or at our option to resupply the goods to you.
8.3 Notwithstanding the above, nothing in these Terms is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
8.4 You acknowledge and accept that save as expressly stated on the website we give no representation, warranty or statement as to the goods including without limit their quality and/or suitability for any purpose.
Unless otherwise expressly stated in these Terms, all notices from you to us must be in writing and sent to our contact address.
10. Events Beyond Our Control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs, terrorism and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these Terms is unenforceable (including any provision in which we exclude our liability to you) that part shall be severed from the Terms and the enforceability of any other part of these Terms will not be affected.
13. Third Party Rights
A person who is not a party to this contract has not got any rights under the Contract (Rights of Third Parties) Act 1999 to enforce any terms of this contract but this does not affect any right or remedy of a third party that exists or is available apart from that act.
14. Governing Law
This Contact shall be governed by and interpreted in accordance with the law of the State of New South Wales and the New South Wales courts shall have exclusive jurisdiction to resolve any disputes between us.
If you have any concerns or complaints about the goods, this website or the service you have received then please write to the contact address. PO Box 6261 SILVERWATER NSW 2128 OR email Monique@snugbods.com.
16. Entire Agreement